Unable to Pin Comments in XD 55 version

Forum|Forum|3 years ago
November 7, 2022
1 reply
653 views

Hello,

Ever since updating to 55.0.x.x, it's not possible to pin comments in prototypes shared in the Design Review mode. All comments just float around on scroll so we're unable to track what area the client's refering to. This has had a significant negative impact on our organization's ability to iterate effectively.

It's only happening to prototypes shared after the update. Older ones still allow us to pin comments.

Any advice on how to resolve this?

Thank you!

Product performance

This topic has been closed for replies.

Correct answer Spas K.

Are you sure there isn't some group overlaying your whole prototype? I remember someone had an issue a while ago where when they drag the pin, it detects that group on top as the target and doesn't attach it to the elements below.

Ares Hovhannesyan

Community Expert

Try to create a new link from new version of XD and apply pins again.

B

Barbora5EF5Author

Participant

Hi Ares! The latest version of XD is where we're experiencing this issue. Pinning doesn't work in any of the new links we generate.

HARSHIKA_VERMA

Community Manager

Hi @Barbora5EF5,

Thank you for reaching out and sharing the requested info by our expert. I am unable to reproduce the issue at my end on the windows machine. Please check this link: https://xd.adobe.com/view/9e77eafc-f735-4edf-87fa-a48fbe25854a-cb24/.

Could you please share the details of your operating system? Are you on Enterprise/Team/Individual subscription?

We'll try our best to investigate the issue.

Thanks,

Harshika

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