unable to play design file

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Hi,

One of our developers has desinged a protoype file in version 25.1.12.7

and shared the file.

I am able to open the file but the red play button is not enabled when i choose the desktop preview.

But i can view the play button on developer machine.

can you suggest what could be the issue.

I am on version 30.3.12.5

Thanks

Anand

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Harshika Verma

Community Manager

Hi Anand,

Thank you for reaching out. In addition to what Ares asked, could you please update your XD to the current version 31.2 and share the results with us?

We will try our best to help.

Thanks,

Harshika

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I

iamanandAuthor

Participant

Hi,

Thanks for your response.

I am attaching the screenshots for your reference.

Regards,
Vijay

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Harshika Verma

Community Manager

Hey Vijay,

We are unable to see the attached screenshots. Could you please attach it again, using the Insert Photos Icon in the Reply Box and then upload the image?

Let us know if you face trouble attaching it.

We will be happy to help.

Thanks,

Harshika

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