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Fusnex
Participant
September 9, 2021
Question

Unable to play time trigger in XD 43 version

  • September 9, 2021
  • 6 replies
  • 3041 views

I'm running the latest 43.0.12.14 ver of XD. On my project, the time trigger is not working on some artborads when playing through the entire project, but strangely it works fine if I just play from the artboard where the time trigger is set. That means the time trigger is set up correctly but is not triggered when played from previous artboards before it. I've never encountered this issue in previous versions of XD.

 

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    6 replies

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    drstrangelovesg
    Participant
    January 5, 2023

    Year 2023, first reported 2021 and still the issue is there. What's up XD???

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      January 6, 2023

      Hi @drstrangelovesg,

       

      We apologize for the frustration. We would need to investigate the issue on latest version. Is it possible for you to share the XD file with me over a private message so that we can check on our end? If yes, please upload the file to a shared location such as CC or Dropbox and share the URL with me.

       

      Please also share the version of XD and the operating system.

       

      We will try our best to help.

       

      Thanks,

      Harshika

       

      K
      Kyarorin5FB7
      Participant
      December 6, 2022

      Still having a similar issue in version 55.2.12.2 on December the 6th 2022 (Tuesday). On one page I have a box that is made up of 3 normal states (I.e. not hover or toggle), as well as a time delayed rotating carousel made up on 3 seperate art boards.

       

      when I press the button to change the state of the box, the animation freezes (works fine when scrolling and using other buttons, just not the state buttons.)

      A
      Andy VanWag
      Participant
      March 18, 2022

      This still occurs in XD 49.0.12.14

        D
        defaultk8du4tv28avp
        Participant
        November 1, 2021

        I too am having this issue.

          HARSHIKA_VERMA
          Community Manager
          HARSHIKA_VERMACommunity Manager
          Community Manager
          September 29, 2021

          Hi Fusnex,

           

          Hope you're doing well.

           

          We would like to follow up on your issue reported. Are you still experiencing the issue with XD 44 version? If yes, please feel free to update the discussion for further assistance.

           

          We would be happy to help.

           

          Thanks,

          Harshika

           

           

          F
          FusnexAuthor
          Participant
          September 30, 2021

          Hi Harshika,

           

          Just tested on XD 44. Yes, the problem is still there in the new update.

          HARSHIKA_VERMA
          Community Manager
          HARSHIKA_VERMACommunity Manager
          Community Manager
          January 19, 2022

          Hi Jeffthoughtlongandhard,

           

          Thank you for reaching out. We would request you to please update XD to the latest version XD 47 and let us know if you still face the issue.

           

          We will try our best to investigate.

           

          Thanks,

          Harshika

            F
            FusnexAuthor
            Participant
            September 9, 2021

            After some testing, I found the root of the problem: Component with hover state will cause the time trigger to break. This problem can be replicated with duplicating 3 artboards with a simple component with a hover state. The 1st artboard will have a Tap trigger to the 2nd and the 2nd artboard a time trigger with delay >= 0.4s to the 3rd. During playback, if u tap the 1st artboard outside of the component, the animation works fine. If instead, you hover over the component on the 1st artboard and then tap over it, it will stop at the 2nd artboard and not play the delayed time trigger to the 3rd artboard. I believe the hover action of the component on the 2nd artboard stopped the time trigger from playing. I hope this can be reported as a bug for the next fix.  

            Rishabh_Tiwari
            Community Manager
            Rishabh_TiwariCommunity Manager
            Community Manager
            September 9, 2021

            Hi there,

             

            Sorry to hear about the trouble. Will it be possible for you to share the file and the published link so that we can test this on our end? You can add the file to a shared location and share the link with me through DM by clicking on my name. We'll also need the version of XD and OS along with a screenshot capturing the artboard on which the time triggers are not working.

             

            Regards

            Rishabh

              Jeffthoughtlongandhard
              Jeffthoughtlongandhard
              Participant
              January 19, 2022

              Same issue: https://xd.adobe.com/view/24ac7d54-4a7c-4a86-9c9a-a86560a18617-71ff/

               

              MacOS Monterey 12.0.1

              Adobe XD 45.0.22.9

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