Skip to main content
Apps5C06
Participant
Jun 23, 2022 1:37 PM UTC
Answered

Unable to preview shared links

Hi i'm facing trouble viewing my shared links and cloud files 
as " no preview available"
without any error code 

Thanks.

 

{Renamed By MOD}

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Jun 28, 2022 3:00 PM UTC

    Hi @Apps5C06 ,

     

    Sorry to hear about the trouble. We would like to follow up on your issue, so could you confirm if you're still experiencing this issue? If yes, is this happening with a specific link or multiple links? Please ensure that you have the latest version of XD which is 51.0.12 and let us know if you need any further assistance.

     

    Regards

    Rishabh

    View reply

    2 replies

    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Jun 28, 2022 3:00 PM UTC

    Hi @Apps5C06 ,

     

    Sorry to hear about the trouble. We would like to follow up on your issue, so could you confirm if you're still experiencing this issue? If yes, is this happening with a specific link or multiple links? Please ensure that you have the latest version of XD which is 51.0.12 and let us know if you need any further assistance.

     

    Regards

    Rishabh

    Translate
    Spas K.
    Community Expert
    Spas K.Community Expert
    Community Expert
    Jun 24, 2022 6:24 AM UTC

    Hey, where are you getting this "No preview available" message? Can you take a screenshot and show what's happening exactly? Is this happening through the browser, prototype links, CC app or in the Xd home window?

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices