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Participant
Sep 1, 2022 1:52 PM UTC
Answered

Unable to publish XD prototypes using Share > Create Link

Hello Adobe XD community.

 

This is a recent, now re-occuring problem; I'm unable to publish prototype designs using any of the 'View settings' options. Upload progress gets to around 60–90% and the following error message is shown: 
"You're disconnected. Check your internet connection and try again."

 

The file I'm currently working on is around 1.5Mb in file size, about 10 artboards, with no placed artwork.

 

I've tried the various suggested workarounds and solutions; have un– and re-installed XD and Creative Cloud. Internet connectivity and upload speeds are not an issue. I have colleagues who have been able to upload the same document without problem. 

 

Hope someone at Adobe / in the community can help. Thanks in advance.

[Latest Adobe XD / MacBook Pro 2019 / macOS Catalina 10.15.7]

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justinr47309442Correct answer
Participant
Sep 14, 2022 11:45 AM UTC

Issue has been fixed. My macOS was upgraded and then all Adobe CC apps were un- and reinstalled (inc. latest XD). Hope this helps.

3 replies

Participant
Sep 6, 2022 6:57 PM UTC

I am having an exact same problem. Every time I try to update the link, upload progress goes to around 70-90% and then it shows me this error-

'You're disconnected. Check your internet connection and try again.'

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justinr47309442AuthorCorrect answer
Participant
Sep 14, 2022 11:45 AM UTC

Issue has been fixed. My macOS was upgraded and then all Adobe CC apps were un- and reinstalled (inc. latest XD). Hope this helps.

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Harshika Verma
Community Manager
Community Manager
Sep 22, 2022 8:19 PM UTC

Glad to hear you're able to resolve the issue by upgrading your system, and thanks for sharing the solution that worked for you.

 

Thanks,

Harshika

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