Unable to save files as soon as the ctrl/cmd+Z stops working in XD 36.2 version.

How is this not solved after 2 months and 3 major versions? This is clearly a dealbreaker. And it is similar with the bug where opacity change causes undo to stop working (which is present for more than 3 years). Why do you need a long to fix this. There is a 10 click reproducible case.

I don't know if this bug is related to the other one, but I have a feeling it might be. 

And do not misunderstand me: THIS IS A CRITICAL P1 BUG WITH PERMANENT DATA LOSS AND NO RECOVERY POSSIBILITY.

Reproduction steps:

• Launch XD
• Create new file
• Crete new shape with color
• Save as Cloud document
• Quit XD

• Launch XD
• Open the file
• Move shape
• Undo change (working)
• Change opacity of the fill
• Move object
• Undo change
• expect to work
• actual undo is not working
• Close XD

• Launch XD
• Open the file

Expect - last version with changed opacity and latest position
Actual - original opacity and position before the opacity was set

This is a minimal use case, where the saving recovers after some time. But on longer projects this is not the case (in any meaningful amount of time)

• XD Version: 39.0.12.12
• What is the approximate local time this happened: 1pm
• What is the OS version of your machine? Windows 20H2 19042.964 - fully patched
• Was that a cloud file or a local file? cloud
• Are you able to open the file from here: https://assets.adobe.com/cloud-documents? yes

Hi there,

Sorry to hear you are experiencing issues with XD. We would like to know few details in order to investigate and escalate the issue to our team-

• Please generate the logs using this link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and crash dump then upload the files to a shared location such as Creative Cloud or Dropbox and share the URL with me over a PM.
• What is the approximate local time this happened?
• What is the OS version of your machine?
• Was that a cloud file or a local file?
• Are you able to open the file from here: https://assets.adobe.com/cloud-documents?

After collecting the logs, please try signing out of XD, close all Adobe processes from the task manager/Activity monitor, sign out of the Creative Cloud app, restart the machine and then sign back in.

Let us know if that helps.

Thanks,

Harshika

I'm a Mac user and it also happened with me.

Cmd+Z stopped working for me, but I also experienced another symptom: XD would automatically undo certain changes I made in the file, like moving or duplicating an object. But it accepted other commands, like changing the fill color.

Closing the file would cause me to lose my work, so I had to do something similar to what's been reported above. In my case, creating a local file for backup.