Skip to main content
A
Ahmed5E8C
Participant
January 19, 2022
Question

Unable to save files locally or export artboards Dialog box is not opening

  • January 19, 2022
  • 1 reply
  • 485 views

I'm currently using a 2021 M1 Macbook Pro, when I go to 'File --> Save as local document' The save as dialog box does not open. I get the same issue when i go to 'File --> Export'. I've tried installing an export plugin from Creative Cloud to see if that brings it up and no luck, I've also uninstalled Adobe XD and reinstalled and still isn't working. Anyone have any ideas?

 

{Renamed By MOD}

    This topic has been closed for replies.

    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    January 19, 2022

    Hi there,

     

    We're so sorry to hear about the trouble. I am unable to reproduce this issue on my end, so could you please uninstall the Adobe Creative Cloud using the Adobe Cleaner Tool and then re-install and let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

    A
    Ahmed5E8CAuthor
    Participant
    January 19, 2022

    Adobe live chat support controlled my screen and tried that, I then tried it again and also removed adobe cashes of my system - neither has worked I'm still having the same issue

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    January 19, 2022

    Thanks for confirming. Will it be possible for you to share a small video of what exactly is happening at your end? We'll also need the system logs to investigate this further. 

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices