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adeels27639228
Participant
October 16, 2019
Question

unable to save the file in XD after update.

  • October 16, 2019
  • 2 replies
  • 487 views

Hy,

I recently update my Adobe XD and i am facing bugs in new updates.

If choose color with color picker it's picking the color i really want.

I am able to save files with shoutcut and when i give command to save the message apper" this file could not be saved" so i have to replace file with old one.

Please help me with these issuse.

Thanks 

 

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2 replies

Harshika Verma
Community Manager
Community Manager
October 17, 2019

Hi there,

 

We are sorry to hear you are facing trouble using Adobe XD. Would you mind telling if you are on windows or mac operating system?

If you are windows, could you please check latest update to graphic card driver? Please visit the manufacturer site to check for and apply the latest updates to graphic drivers and let us know if that works for you.

 

Thanks,

Harshika

adeels27639228
Participant
October 18, 2019

Hy,

I am using mac oprating system.

Recently i update oprating system mojave to catalina since then i am facing this problem. 

Thanks,

M Adeel

italosan
Community Expert
Community Expert
October 19, 2019

Most likely there is some incompatibility with Mac OS Catalina. Have you tried to perform a clean installation of Aodbe XD?

italosan
Community Expert
Community Expert
October 16, 2019

Hi, does this error occur with a specific file, or even with other files?

adeels27639228
Participant
October 17, 2019
Hi, this error occur with every file