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mattytwills
Participant
March 17, 2017
Answered

Unable to save work in Adobe XD

  • March 17, 2017
  • 3 replies
  • 3121 views

Hello. I am unable to save changes to my work I am creating in Adobe XD. I have tried various file names however I repeatedly get this error message when I try to save. I am running the latest version of Adobe XD on the latest version of OS X.


Please see attached screenshot.

Any help or solutions on this would be much appreciated.

Kind Regards

Matt

    This topic has been closed for replies.
    Correct answer elainecc

    Unfortunately, the version you're using has a known bug that we fixed in 0.6.18, which is the latest version. You should be able to save consistently on the new version - check your Creative Cloud desktop application and update!

    -Elaine

    3 replies

    anak16671340
    anak16671340
    Participant
    May 29, 2020

    I have updated numerous times I just update lastest version. I also unistalled the app and re-installed it.  It still saves only one option on icloud or creative cloud not desktop.

    Dan Rodney
    Community Expert
    Dan RodneyCommunity Expert
    Community Expert
    March 20, 2017

    Are you saving the file as filename.xd with the .xd file extension? I've never had trouble saving my files.

    — Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
    M
    mattytwillsAuthor
    Participant
    March 20, 2017

    Yes I am saving it with the .xd file extension.

    Dan Rodney
    Community Expert
    Dan RodneyCommunity Expert
    Community Expert
    March 20, 2017

    Is it just this file or all files?

    Can you create a new file and save it?

    Is it specific to the place you were saving or can you not save to any location on your Mac?

    — Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
    elainecc
    Community Manager
    elaineccCommunity Manager
    Community Manager
    March 18, 2017

    Can you please confirm which version of the beta you have? Go to the Apple Menu > About Adobe XD and send us the version number.

    Thanks,

    -Elaine

    M
    mattytwillsAuthor
    Participant
    March 19, 2017

    Version 0.6.16.7 Beta

    elainecc
    Community Manager
    elaineccCommunity ManagerCorrect answer
    Community Manager
    March 20, 2017

    Unfortunately, the version you're using has a known bug that we fixed in 0.6.18, which is the latest version. You should be able to save consistently on the new version - check your Creative Cloud desktop application and update!

    -Elaine

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