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mattytwills
Participant
Mar 17, 2017 6:31 PM UTC
Answered

Unable to save work in Adobe XD

Hello. I am unable to save changes to my work I am creating in Adobe XD. I have tried various file names however I repeatedly get this error message when I try to save. I am running the latest version of Adobe XD on the latest version of OS X.


Please see attached screenshot.

Any help or solutions on this would be much appreciated.

Kind Regards

Matt

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    elainecc
    elaineccCorrect answer
    Participating Frequently
    Mar 20, 2017 4:46 PM UTC

    Unfortunately, the version you're using has a known bug that we fixed in 0.6.18, which is the latest version. You should be able to save consistently on the new version - check your Creative Cloud desktop application and update!

    -Elaine

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    8 replies

    anak16671340
    anak16671340
    Participant
    May 29, 2020 10:50 PM UTC

    I have updated numerous times I just update lastest version. I also unistalled the app and re-installed it.  It still saves only one option on icloud or creative cloud not desktop.

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    Dan Rodney
    Community Expert
    Dan RodneyCommunity Expert
    Community Expert
    Mar 20, 2017 5:56 AM UTC

    Are you saving the file as filename.xd with the .xd file extension? I've never had trouble saving my files.

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    Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
    mattytwillsAuthor
    Participant
    Mar 20, 2017 9:13 AM UTC

    Yes I am saving it with the .xd file extension.

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    Dan Rodney
    Community Expert
    Dan RodneyCommunity Expert
    Community Expert
    Mar 20, 2017 11:29 AM UTC

    Is it just this file or all files?

    Can you create a new file and save it?

    Is it specific to the place you were saving or can you not save to any location on your Mac?

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    Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
    elainecc
    elainecc
    Participating Frequently
    Mar 18, 2017 2:57 AM UTC

    Can you please confirm which version of the beta you have? Go to the Apple Menu > About Adobe XD and send us the version number.

    Thanks,

    -Elaine

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    mattytwillsAuthor
    Participant
    Mar 19, 2017 3:47 PM UTC

    Version 0.6.16.7 Beta

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    elainecc
    elaineccCorrect answer
    Participating Frequently
    Mar 20, 2017 4:46 PM UTC

    Unfortunately, the version you're using has a known bug that we fixed in 0.6.18, which is the latest version. You should be able to save consistently on the new version - check your Creative Cloud desktop application and update!

    -Elaine

    Translate
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