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Ashay
Participant
May 28, 2021 6:20 PM UTC
Answered

Unable to see anything inside Discover Plugin window in XD 40.1 version.

Hello,

 

Discover Plugin tab is not showing anything inside. 

 

Thank you!

 

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Harshika Verma
Harshika VermaCorrect answer
Community Manager
May 28, 2021 10:01 PM UTC

Hi Ashay,

 

We are sorry to hear you are unable to see anything inside the plugin window. We would request you to please try few steps that may help-

 

  • Sign out of XD and Creative Cloud Desktop
  • Kill all Adobe related processes from Task manager/ Activity monitor
  • Restart the machine.
  • Sign-in back to Creative Cloud and XD app.

 

Let us know if that helps. We'll try our best to help. 

 

Thanks,

Harshika

 

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3 replies

Harshika Verma
Community Manager
Harshika VermaCommunity ManagerCorrect answer
Community Manager
May 28, 2021 10:01 PM UTC

Hi Ashay,

 

We are sorry to hear you are unable to see anything inside the plugin window. We would request you to please try few steps that may help-

 

  • Sign out of XD and Creative Cloud Desktop
  • Kill all Adobe related processes from Task manager/ Activity monitor
  • Restart the machine.
  • Sign-in back to Creative Cloud and XD app.

 

Let us know if that helps. We'll try our best to help. 

 

Thanks,

Harshika

 

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    AshayAuthor
    Participant
    May 29, 2021 9:10 AM UTC

    Hey Harshika,

     

    Thanks for the quick update. It worked fine today. 

     

    Thank you!

    Translate
      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      Jun 1, 2021 8:03 PM UTC

      Awesome. Please feel free to reach out to us in the future for any query related to XD. We'd be happy to help.

       

      Thanks,

      Harshika

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