Unable to see Cloud documents in Adobe XD.

Question

All of my cloud files have disappeared, how do I recover them? SOS I have school projects to turn in :((
 
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Rishabh_Tiwari · Answer

Hi Karla,

Sorry to hear about the trouble. Could you please check if you are able to see the file here: https://assets.adobe.com/cloud-documents

If yes, then possibly the files are not getting synced with the XD app on the desktop so could you please try the steps shared below:

Sign out of XD and Adobe CC Desktop app.
Close CoreSync and all Adobe related processes from the Task Manager/Activity Monitor.
Sign back in on Adobe CC Desktop app and launch XD from there.
Check if you are able to see the files in the app.

If you are still unable to see the files, please share a few more details like:

A screenshot of the About XD info page.
Please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
Please send your Adobe ID through DM by clicking on my name. While sending DM, please add this discussion link as the subject.

Regards

Rishabh

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