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Participant
October 16, 2019
Question

Unable to see components panel in XD on windows.

  • October 16, 2019
  • 3 replies
  • 598 views

Hi

Since today morning I've been having an issue with the components panel. I've been working on a file for months but, for some reason, the components panel won't show/load all of the components. It looks like as if it's a memory problem that won't load the whole file.

Also, when I create new components it won't show up in the panels. I've tryed reinstalling, creating a new project, installing on a different PC with no sucess.

 

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3 replies

Participant
April 22, 2020

Hi!

Could you finally solve the problem? I'm having the same and I cannot find an answer.

Thanks!

Harshika Verma
Community Manager
Community Manager
April 22, 2020

Hi ValeQuiroga,

 

We are sorry to hear you're facing issues with layers and assets panels. Would you mind sharing the screenshot of your about XD info page? I would also request you to please try signing out of XD and sign back in. 

 

Let us know if that helps.

 

Thanks,

Harshika

 

 

Harshika Verma
Community Manager
Community Manager
October 17, 2019

Hi there,

 

This is very strange behaviour. We will try our best to help you. Would you mind sharing the OS and XD version of your machine? Is it happening with all the files or with a specific file?

 

Awaiting your response.

 

Thanks,

Harshika