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P
papadi
Participant
February 10, 2020
Question

Unable to see the changes in XD document while co editing.

  • February 10, 2020
  • 1 reply
  • 1930 views

I'm working on a shared design document with a colleague. Sometimes I do get a notification that something changed and then I can refresh the document, but more often than not, I don't get one, even when I'm 100% sure there are changes on the other side, which were uploaded to the cloud.

 

Isn't there any way to force update a document from the cloud?

 

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1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
February 10, 2020

Hi there,

 

Sorry to hear you are having trouble in collaboration. Would you mind trying the steps mentioned in "Update Creative Cloud Sync" in this article: https://helpx.adobe.com/in/xd/kb/issue-saving-xd-file-creative-cloud.html?

 

Let us know if that helps.

 

Thanks,

Harshika

P
papadiAuthor
Participant
February 10, 2020

Not helpful. There are no pending updates for my system and restarting won't help. This isn't a new temporary issue. I have had this one for a long time.

Preran
Community Manager
PreranCommunity Manager
Community Manager
February 12, 2020

Can you confirm that you and your colleagues are on the same version of Adobe XD. If you are, and are still facing this issue, I suggest getting in touch with our support team https://adobe.ly/2WYE62m for further investigation. Use the chat button to get started.

 

If you are on an admin or enterprise license, check with your administrator to contact Adobe Support.

 

Thanks,

Preran

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