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Guthriej
Guthriej
Participating Frequently
October 3, 2019
Question

Unable to see the changes made in the XD file version (22.7.12.3).

  • October 3, 2019
  • 1 reply
  • 744 views

Ongoing issue with Adobe XD files where changes are made by myself or a colleague on another machine and syncing seems to happen but when the files are opened the changes aren't present.

This is a disaster as we grow our team if we can't be sure that changes made team members will be reflected when synced.

 

Syncing needs to be bullet proof.

 

I've looked at Cloud versions but I find the file management a poor second cousin to Windows or Mac file system management.

 

This issue has been unchanged for at least a year.

 

FYI we do keep our products upto date for all installed license holders.

 

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    1 reply

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    October 3, 2019

    Hi Guthrie,

     

    We are sorry to hear that you are facing trouble working on the XD files and unable to see the changes made in the file. We would like to know when you made the changes in the file, did you save the file or closed it without saving? Is this the cloud file or local file?

     

    In order to recover the file, we would suggest to get in touch with out support team using this link: https://helpx.adobe.com/contact.html. However, our developer team is working on this feature: https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests/suggestions/13061826-collaboration-on-same-document-real-time-or-check for making improvements in the future releases.

     

    Thanks,

    Harshika

      Guthriej
      GuthriejAuthor
      Participating Frequently
      October 3, 2019

      These are locally saved files sync'd with the CC app.

       

      They are absolutely saved before saving but something is going wrong at the point of syncing.

       

      In some cases a 'conflict' file is generated but not always and sometimes the conflict doesn't have the latest changes it just makes the whole process more confusing.

      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      October 3, 2019

      Thanks for sharing the details. We would like to understand more about this. Would you mind sharing the workflow you are following for the collaboration on the same document? Are you collaborating on the cloud document and then saving it as a local copy?

       

      Thanks,

      Harshika

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