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Jaque K.
Participant
Jun 18, 2020 2:27 PM UTC
Question

Unable to see the file in live preview in XD

The USB cable is working normally (I did some tests), however, when I try to open a mobile layout in dynamic view in app, it appears stuck in the last one I opened last week. I cleared the app's cache, tried to uninstall and install again and it didn't work. I can only see if I change the file and save the document in the cloud. How fix?

 

Thanks 🙂

 

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7 replies

spupp
Participant
Jun 29, 2020 11:24 PM UTC

Replied to wrong thread, delete

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Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
Jun 19, 2020 4:20 PM UTC

Hi there,

 

We are sorry to hear you are facing trouble with live preview in XD mobile. We would request you to please check if both your mobile and desktop are on the latest version of XD. Is this file created in the older version or new version of XD?Please share the mobile and OS you are using.  Is it possible for you to share the file with me over a private message so that I can test it at my end?

 

We will try our best to help.

 

Thanks,

Harshika

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    spupp
    Participant
    Jun 20, 2020 2:27 AM UTC

    Chiming in, because I am having the same problem

     

    • Android app version: 30.0.0 (31766)
    • Windows app version: 30.0.12.14 (Starter)
    • Windows version: 10.0.19041 Buld 19041
    • Phone: Sony Xperia 10 II (released May 24, 2020)
    • Android version: 10 (build 59.0.A.5.2) (released June 17, 2020)

     

    USB setting: File Transfer (confirmed to work)

    Cloud files DO appear in the app, and can be loaded in the app (so Adobe login is not an issue)

    Tried with a brand new file, still does not work

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      italosan
      Community Expert
      italosanCommunity Expert
      Community Expert
      Jun 21, 2020 10:23 AM UTC

      Have you checked that the drivers are installed and updated correctly?

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