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K
KMB_
Participant
May 3, 2022
Question

Unable to see the latest update for XD 50 on Creative Cloud Desktop app

  • May 3, 2022
  • 1 reply
  • 546 views

Is it not available globally yet?
I cannot open a file someone sent me. It says I need to upgrade, but my latest version is 49.0.12.
I am using a Mac, OS 12.3.1 on desktop

All of my apps are set to auto-update

What I have tried:
I uninstalled XD 49.0.12 and then re-installed it.
I uninstalled it (49.0.12) and then installed the older version (48.0.12). I tried to upgrade from that, but it still shows that my latest version is 49.0.12.

I tried restarting my computer after the install/update, but that didn't help either.

Any other suggestions? 

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1 reply

D
Deepika5FDD
Participating Frequently
May 4, 2022

Hi kmbcreative,

hope you are doing well and thanks for reaching out to us! If you are not able to see the update, Can you please check https://helpx.adobe.com/ca/creative-cloud/kb/creative-cloud-application-recognizing-available.html to refresh the list of updated apps.

 

Regards,

Deepika

 

    K
    KMB_Author
    Participant
    May 6, 2022

    Hi. I did every single thing on that page you sent me. Nothing worked. Then I restarted my computer and re-installed Xd again, just to make sure that wasn't the issue. But it didn't help. Still says my most recent version is XD 49

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      May 10, 2022

      Hi @KMB_,

       

      We are sorry to hear that you are unable to update XD. Would you mind trying to reinstall the Creative Cloud Desktop app? For detailed instructions, see Uninstall and Reinstall the Creative Cloud Desktop

       

      Open the Creative Cloud Desktop app, and then let us know if you see the update available for XD.

       

      If you still don't get the update, please reach out to us directly using our contact us page so that we can help you immediately.

       

      I hope it helps.

       

      Thanks,

      Harshika

       

       

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