Skip to main content
D
Doug21784293dvss
Inspiring
January 5, 2022
Question

Unable to see the menu bar in the XD shows locked out

  • January 5, 2022
  • 1 reply
  • 554 views

Hi,

 

I've been given a locked down corporate laptop with XD installed and I'm trying to establish if there are updates that need to be performed.  (Can't do this on my own on this locked down laptop)

 

When I open XD there are no menu items (File, Edit, Object, etc.) at the top of the page!  8 S

 

Is there a method of determining what version of XD is installed without the Help menu?

 

Thank you.

 

<Title renamed by moderator>

This topic has been closed for replies.

1 reply

AkinGn
Community Expert
AkinGnCommunity Expert
Community Expert
January 5, 2022

Hi @Doug21784293dvss , only way (except menu) I can think of is using Creative Cloud app, hovering over XD there gives you the version number, hope this helps 🙂

    D
    Doug21784293dvssAuthor
    Inspiring
    January 6, 2022

    Thank you AkinGN.

     

    I have requested elevated permissions as I'm pretty locked down.

     

     

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    February 9, 2022

    Hi Doug21784293dvss,

     

    Sorry for the trouble. We would suggest you to please contact your admin for access. If you are on an enterprise team license then we would request you to please create a case, or initiate a chat from the Admin Console's support tab if you're a System or Support administrator using this link


    If not, then contact your admin and ask them to create a case or start chat through the admin console.

     

    Thanks,

    Harshika 

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices