Unable to see the update and download XD to older version.

Forum|Forum|5 years ago
February 2, 2021
1 reply
607 views

Hello,

I heard that there is new version for XD which is 36.2.32

But on my CC, i can't find any updates and it says my XD is up to date.

+

I also can't find place to downgrade to older versions.

You guys actually called me last week and couldn't figure it out. So you guys were supposed to call me back but no call back.

Please see screenshots.

Thanks.

Download install and licensing

This topic has been closed for replies.

Harshika Verma

Community Manager

Hi Jong,

Thanks for reaching out and sharing the screenshots. Would you mind telling us if you are on a starter plan or paid plan? Are you working in an enterprise network?

We will try our best to help.

Thanks,

Harshika

J

Jong Kwon5FD2Author

Participating Frequently

Hi, I got account from my company (Bell Media)

I can downgrade and updates other apps such as photoshop or illustrator. (please see screenshot)

It's just XD that don't see older versions and updates.

Please let me know,Thanks.

Harshika Verma

Community Manager

Thanks for sharing the additional information, Jong. It looks like you have already contacted our assisted support team. Is it possible for you to share the case number or your Adobe ID with me over a PM so that I can check the status of your request?

I will try my best to help.

Thanks,

Harshika

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