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Tamanna5CDC
Participant
Oct 7, 2021 5:18 AM UTC
Question

Unable to see the XD 44 update on colleague machine.

My XD version is updated to version 44, however my colleague with same configration and ios vesion is not getting the update  due to which we are unable to work on common cloud files. Any solution for this?

 

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4 replies

Rishabh_Tiwari
Rishabh_Tiwari
Legend
Oct 7, 2021 11:40 AM UTC

Hi there,

 

Sorry to hear about the trouble. Please try updating the apps by following the steps shared here https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html and in case if that doesn't help, please ask your colleague, to re-install XD and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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    Community Expert
    gianvitulanoCommunity Expert
    Community Expert
    Oct 7, 2021 11:24 AM UTC

    Hi Tamanna,

    did you try to log out and re-enter your Creative Cloud account?

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    Giancarlo Vitulano
      Tamanna5CDCAuthor
      Participant
      Oct 7, 2021 11:26 AM UTC

      Yes done that already

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      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      Oct 8, 2021 4:28 PM UTC

      Hi Tamanna5CDC,

       

      Thanks for reaching out. Have you tried the steps in the article shared by Rishabh in this post? Please share the Adobe ID with me over a PM and the details of your colleague machine, if you still do not see the update available.

       

      I will try my best to help.

       

      Thanks,

      Harshika

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