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Tamanna5CDC
Participant
October 7, 2021
Question

Unable to see the XD 44 update on colleague machine.

  • October 7, 2021
  • 2 replies
  • 477 views

My XD version is updated to version 44, however my colleague with same configration and ios vesion is not getting the update  due to which we are unable to work on common cloud files. Any solution for this?

 

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2 replies

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
October 7, 2021

Hi there,

 

Sorry to hear about the trouble. Please try updating the apps by following the steps shared here https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html and in case if that doesn't help, please ask your colleague, to re-install XD and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

    G
    Community Expert
    gianvitulanoCommunity Expert
    Community Expert
    October 7, 2021

    Hi Tamanna,

    did you try to log out and re-enter your Creative Cloud account?

      T
      Tamanna5CDCAuthor
      Participant
      October 7, 2021

      Yes done that already

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      October 8, 2021

      Hi Tamanna5CDC,

       

      Thanks for reaching out. Have you tried the steps in the article shared by Rishabh in this post? Please share the Adobe ID with me over a PM and the details of your colleague machine, if you still do not see the update available.

       

      I will try my best to help.

       

      Thanks,

      Harshika

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