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rayek.elfin
rayek.elfin
Legend
Apr 18, 2020 9:24 PM UTC
Answered

Unable to share any links, are the Adobe XD servers down? No shared link works.

Can anyone confirm whether the AdobeXD server is down or not? Two links sent to me by two clients fail to open with a

 

xd.adobe.com’s server IP address could not be found.

 

{Renamed By MOD}

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    elainecc
    elaineccCorrect answer
    Participating Frequently
    Apr 20, 2020 5:45 PM UTC

    Hi there! Apologies for the inconvenience - there was indeed a service outage over the weekend, which is now resolved. We're digging into understand what happened so that we can prevent this in the future. Thank you for your patience!

     

    Elaine Chao

    Sr. Product Manager, Adobe XD

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    6 replies

    elainecc
    elaineccCorrect answer
    Participating Frequently
    Apr 20, 2020 5:45 PM UTC

    Hi there! Apologies for the inconvenience - there was indeed a service outage over the weekend, which is now resolved. We're digging into understand what happened so that we can prevent this in the future. Thank you for your patience!

     

    Elaine Chao

    Sr. Product Manager, Adobe XD

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    698lees1
    Participant
    Apr 19, 2020 12:54 AM UTC

    XD server is down a lot since 5 PM. I am marking students' prototypes and haven't been able to do much.  

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    David Glabais
    Participant
    Apr 19, 2020 12:05 AM UTC

    Not working for me either. It's an intermittent and all too regular occuring issue!!

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    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Apr 21, 2020 12:30 AM UTC

    Hi there,

     

    Sorry to hear about the trouble. As mentioned by Elaine, yes there was indeed an outage which is resolved now, let us know if it is working or if you need any further assistance. We're here to help.

     

    Regards

    Rishabh

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    o6t9o
    Participant
    Apr 18, 2020 9:45 PM UTC

    It's down for me as well.

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      rayek.elfin
      rayek.elfinAuthor
      Legend
      Apr 18, 2020 10:13 PM UTC

      It is working again. Seems to be a problem with resolving the DNS. I used a VPN to open the links from a different location, and then it worked without a problem.

       

      Now it works again without using my VPN. Must be a DNS issue somewhere.

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