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defaultpxf5klixfktl
Participant
May 14, 2021
Answered

Unable to share links in XD getting Error: "You're disconnected"

  • May 14, 2021
  • 3 replies
  • 4969 views

I am constantly getting the following error message when building an XD share link: "You're disconnected. Check your internet connection and try again". I do have an internet connection. Does anyone have an idea of what to look for when presented with this error? It takes me up to 10 trys to get a link built.

 

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    Correct answer default1c8h2bqz8i4z

    After reading https://community.adobe.com/t5/adobe-xd/can-t-use-the-share-function-shows-error-quot-you-re-disconnected-quot-or-gets-frozen/m-p/11996150 I also updated my bandwidth with my ISP and the link updated on first try.  Bummer I had to upgrade but it is what it is.

    3 replies

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    default1c8h2bqz8i4zCorrect answer
    Participant
    May 20, 2021

    After reading https://community.adobe.com/t5/adobe-xd/can-t-use-the-share-function-shows-error-quot-you-re-disconnected-quot-or-gets-frozen/m-p/11996150 I also updated my bandwidth with my ISP and the link updated on first try.  Bummer I had to upgrade but it is what it is.

    T
    TommyLeoHHC
    Participant
    May 31, 2023

    I had success by just selecting the higher frequency available from the router (5GHz) vs (2.4GHz). I had a large XD file with multiple screens that would not update on 2.4, but when switched, it updated without issue. Hope that helps. 

    Praveen Jose
    Praveen Jose
    Participating Frequently
    May 18, 2021

    @defaultpxf5klixfktl 

    It has happened to me a couple times and luckily I was able to resolve it. There are multiple reasons this could happen. Please try checking all those.

    1. Check if your system internet proxies are set right.
    2. Quit Adobe XD and Sign-out of Adobe CC completely. Log back into Adobe CC. (If you see some issues logging back in , then its something to do with you internet proxies or your network. Try connecting to a no-proxy, no-vpn network).
    3. Update your Adobe XD to latest version from Adobe CC.

     

    Basically if you were able to create the link yesterday and not today, then its not an inherent issue but rahter a connectivity/reachability issue. Hence my solution to test out multiple aspects.

     

    Please let us know if this works.

    Gracias, Jose
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      defaultpxf5klixfktlAuthor
      Participant
      May 19, 2021

      Thanks Praveen for the suggestions.  I have tried all to no avail.  It seems the issue may be with a particular file as I can create links with smaller project files.  Any suggestions on troubleshooting a specific file or components?

       

      P
      penelope150
      Participant
      January 26, 2023

      I have also had the same issue for several days. Loggin out and in. Multiple times to share.

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      May 14, 2021

      Hi there,

       

      We are sorry to hear you are getting error while trying to share links in XD. We would like to know the XD and the OS version of your machine. Does that happen with every file or with a specific file?  Please try copying the content from the prototype mode into a new file and try to share again.

       

      Let us know if that helps. We're here to help you further.

       

      Thanks,

      Harshika

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      defaultpxf5klixfktlAuthor
      Participant
      May 19, 2021

      Hi Harshika,

       

      I have been able to create a link when coping some of my views to a new file, however not when I copy all files over.  Even with the smaller amount of files the build takes quite a while.  

       

      My current setup: 

      XD Version: 40.0.22.12, Creative Cloud sync 4.11.0.12

      Windows 10 64-bit Version 20H2

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