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C
chyng
Participant
November 12, 2021
Answered

Unable to share password protected link

  • November 12, 2021
  • 2 replies
  • 698 views

When I try to create a share link for an XD file where anyone with a password can access the file, the "Create Link" button is greyed out and unclickable. I was able to create password-protected links in the past, but am not able to anymore. XD is on the most updated version. Thank you!

 

 

This topic has been closed for replies.
Correct answer chyng

Solved! Turns out I forgot you needed a capital letter, a lower case letter and a number in the passwords.

2 replies

C
chyngAuthorCorrect answer
Participant
November 22, 2021

Solved! Turns out I forgot you needed a capital letter, a lower case letter and a number in the passwords.

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
November 12, 2021

Hi chyng,

 

Thank you for reaching out and sorry to you hear you are unable to create a passoword protected link in XD. We would like to know if it's happening with a specific file or all files.

 

Please also ensure you're logged in with the correct account. Could you please let us know if you're on Teams, Individual or Enterprise plan?

 

We will try our best to help.

 

Thanks,

Harshika

C
chyngAuthor
Participant
November 16, 2021

Hi Harshika,

 

It's happening with all new files that I create (old files that I've already created password protected links for still work).

 

I am on a plan for Teams. I'm also logged in with the correct account.

 

Thanks!

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