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Unable to share the file getting error "Maximum Number of Invitations reached" in XD

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Working in the latest versionof XD and suddenly I can't share the file with others on my team. "Maximim number of invitations reached".

I pay for all the apps and services (the full package). Have tried rebooting. Have tried signing in an out of my account. But still the same issue.

I need to be able to share these files. So how do I fix this?

Thanks in advance.

Jim

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Rajesh KNCorrect answer

Participating Frequently

Hi All,

The issue is fixed and it should be working fine now.
Apologies for the inconvenience caused.

Thanks,

Rajesh KN

R

Roberto23216181pd3d

Participant

I'm having the same problem. I'm the one supposed to create new documents and share them to my team, so this is really slowing us down.

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Harshika Verma

Community Manager

Hi @Roberto23216181pd3d,

Thank you for reaching out, and sorry to hear you're having trouble inviting your team to the XD document. We would love to investigate the issue-

Please share the version of XD and the details of your operating system
Please generate logs and upload them to a shared location such as CC or Dropbox and share the URL with me.
Does that happen with every file?
Is it possible for you to share the XD file with me over a private message? If yes, please upload it to the shared location and share the URL with the logs file.

We will try our best to escalate the issue and help you.

Thanks,

Harshika

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Harshika Verma

Community Manager

Hi @hetal_v & @Roberto23216181pd3d,

We would like to follow up on your issue. Are you able to resolve the issue? Please feel free to update the discussion if you need further assistance.

We would be happy to help.

Thanks,

Harshika

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H

hetal_v

Participant

I am having the same problem, Please look into it

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Rishabh_Tiwari

Legend

Hi @hetal_v ,

Sorry to hear about the trouble. Please ensure you have the latest version of XD which is 51.0.12 and in case it's already up to date, please try the steps shared below:

Sign out from XD and CC Desktop app.
Close CoreSync and all Adobe-related services from the Task Manager/Activity Monitor.
Rebooted the machine.
Sign back in on the CC Desktop app and launch XD from there and test again.

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

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Harshika Verma

Community Manager

Hi All,

We are sorry for the trouble. We've escalated the issue to the team, and they are trying to investigate the issue. Would you mind telling us if you're logged in with your personal account or enterprise account?

We'll share the updates with you as soon as we hear back from the team.

We're sorry for the frustration.

Thanks,

Harshika

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Rajesh KNCorrect answer

Participating Frequently

Hi All,

The issue is fixed and it should be working fine now.
Apologies for the inconvenience caused.

Thanks,

Translate

Rajesh KN

J

jim@complexstoriesAuthor

Participant

Thanks for your quick help.... I didn't really expect to resolve the issue by posting here, but appreciative that you were so responsive.

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H

hillspro

Participant

I am also experiencing this issue.

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A

allisonp11483718

Participant

I spoke with their support chat and they said this, "We are aware of the issue and working on it. It should be resolved soon. I am sorry, I can't provide an eta. Please be assured we are working on it. You won't have to do anything at your end. We'll update you via email once it has been resolved."

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P

Penega

Participant

I have the same problem here!

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