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BryanVee
Participant
July 30, 2019
Question

Unable to type, rename the file in Adobe XD version(21.2.12.3).

  • July 30, 2019
  • 1 reply
  • 1002 views

Hi there!

My problem with XD is very strange, I just can't type anything anywhere... can't rename the file, can't set any number, can't type anything in any field.

Why?
Can you help me please?

Yes, is the only software to do so

Yes, I uninstalled/reinstalled

Yes, CC version

NOTE: The only thing that seems to work in keyboard is ALT+SCROLL to zoom in/out

Thank you very much

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1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
July 30, 2019

Hi BryanVee,

That doesn't look quite right to me and thank you for performing the troubleshooting steps. I'd like to know a few more details like:-

  • The OS and XD version of your machine.
  • Since how long you are experiencing this issue?
  • Is it happening randomly with all the files or with a specific file?

I understand that you've tried uninstalling and reinstalling, however, I'd request you to please try to do a clean reinstall using this link: Use the Creative Cloud Cleaner Tool to solve installation problems and let us know if that works.

Thanks,

Harshika

B
BryanVeeAuthor
Participant
July 30, 2019

Hi HARSHIKA VERMA

Thank you for your reply.

I tried to remove it with the tool following every step.
Then reinstalled via CC after restarting

XD Version 21.2.12

OS Win10

Still the same, can't type anything.

It never worked

It happens with downloaded files and new projects.

What it could be?

Thank you

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
July 30, 2019

Hi Bryan,

Thank you for performing the troubleshooting steps. Could you please share the file with me over a private message so that I can check at my end?

I'd also request you to please try creating a new user account of your system. Please check out this tutorial on how to create a new user account of your system: How To Create a Local User Account in Windows 10 | HP Computers | HP - YouTube and let me know if that helps.

Thanks,

Harshika

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