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johnp70487606
Participant
May 21, 2020
Question

Unable to un mask an image in an older Adobe XD file

  • May 21, 2020
  • 2 replies
  • 597 views

Hi, I have just updated my XD program (29.0.32.13) and when I open an older file (a couple of months old) I can't seem to unmask existing masked images in this older file. When I use the ungroup shortcut nothing happens. I know the image is in a mask as there is more of the image outside of the shape. When I view layers it only shows as an image with no mask.

 

Please help?

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    2 replies

    Atul_Saini
    Atul_Saini
    Legend
    June 4, 2020

     

    Hi John, 

     

    We haven't heard from you on this, I hope this issue is now resolved. Feel free to update this discussion in case you need further assistance with the information requested by Rishabh.

     

    Thanks,

    Atul_Saini

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    May 22, 2020

    Hi John,

     

    Sorry to hear about the trouble. We can definitely test this at our end, for that, I'll need a few more details like:

     

    1. The version of Adobe XD and the OS.
    2. Are you able to ungroup masked from the Right-Click Menu options? We need to check if the shortcut is not working or the function.
    3. Could you please test this on a new file and check if you are able to mask and unmask?
    4. Is this happening on multiple old files or on a specific old file?

     

    Regards

    Rishabh

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