vincents94959602

Known Participant

Answered

Unable to update or view prototype links

Forum|Forum|7 years ago
June 13, 2018
4 replies
3440 views

As of approx. an hour ago, I'm unable to update any of my existing prototype links (the upload bar will move up to 50% and freeze), and none of my links can be accessed by our team, instead displaying this error message:

Internal Server Error

Request ID: 3155f433-4bb8-43ed-8c9d-d0b89838bb32

If this is a server issue, when can I expect it to be resolved? Otherwise, what steps can I take to address the problem?

This topic has been closed for replies.

Correct answer Atul_Saini

Hi Khail,

Sorry for the inconvenience that it has caused to you, we are aware of this issue and tracking it here:-Internal Server Error – Adobe XD Feedback : Feature Requests & Bugs. You may vote for this bug and please share the following information in comments.

- XD build version

- type of network + location

- browsers used

Some things to try:

- Publish from different network

- Create new link

- Try simple document

Please stay tuned and update this discussion in case you need further assistance.

Thanks,

Atul_Saini

Participant

Internal Server Error

Request ID: 0483c76f-f98a-491d-b1f9-b3e167558735

been there for almost a day.

Atul_SainiCorrect answer

Legend

Hi Khail,

Sorry for the inconvenience that it has caused to you, we are aware of this issue and tracking it here:-Internal Server Error – Adobe XD Feedback : Feature Requests & Bugs. You may vote for this bug and please share the following information in comments.

- XD build version

- type of network + location

- browsers used

Some things to try:

- Publish from different network

- Create new link

- Try simple document

Please stay tuned and update this discussion in case you need further assistance.

Thanks,

Atul_Saini

Participant

I'm also having the same problem. Everytime I upload my prototype for sharing, it will stop at around 50%.

- There was a problem uploading your design (error 44:63:0).

elizabethn44660691

Participating Frequently

Same issue. The links to my prototypes are not working. Getting this message:

Internal Server Error

Request ID: f94dd55e-4101-40a3-b91f-82008160fc60

I have a review meeting in 10 minutes :-(

Participating Frequently

Me too, Not just the prototype also the design spec links are not working.

Please tell us what's happening Adobe XD Team.

Participant

I am getting the same thing, cannot publish or view existing prototypes...