Unable to update to the latest version 34 on Windows

Question

As title, the latest version for Windows users is 33.1.12 today, but a design file was done by a Mac user and saved with version 34. The Mac user didn't want to downgrade the version to avoid losing all the updates, so how can a Windows user open a version 34 XD file?

Thanks in advance for any solution.

Harshika Verma · Accepted Answer

Sorry for the delay in response. Are you able to update to XD 35.1 version? If no, please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that we can help you.

Thanks,

Harshika

Rishabh_Tiwari · Answer

Hi there,

Thanks for reaching out. The latest version of XD is 34.2 for both macOS and Windows so could you please try updating XD to the latest version by following the steps shared here: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

In case if it still doesn't show the latest version of XD, please uninstall and re-install again and let us know if this helps or if you need any further assistance.

Regards

Rishabh

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