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david@constructionclock
Participant
October 27, 2021
Question

Unable to update XD document getting error: 5025:198

  • October 27, 2021
  • 1 reply
  • 1555 views

(Error: 5025:198)

 

anyone else have this issue ?

 

how do i resolve?

 

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1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 27, 2021

David, what type of document are you trying to update? What Adobe application and version are you using?

    D
    david@constructionclockAuthor
    Participant
    October 27, 2021

    Hi Jeff

     

    This is on Xd, it happened as soon as I did the update yesterday, once the update was completed I tried to open my file again and this error came up. not sure what to do at this point ?

     

    David 

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    October 27, 2021

    Hi david@roofbundle.com,

     

    Thank you for sharing the requested information. We would like to know if this is the only file having issue while opening. If yes, is it possible for you to share the XD file with me over a private message so that we can investigate it at our end? Please upload the file to a shared location such as CC or Dropbox and share the URL with me.

     

    Please also share the operating system you're working on. Is it a cloud file or a local file?

    If cloud, please try to open the file from here: https://assets.adobe.com/cloud-documents

     

    Let us know if that helps. We're here to help.

     

    Thanks,

    Harshika

     

     

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