Unable to update XD to 43 version

Question

I'm working on adobe XD 42.1.22. But a friend of mine is working on XD 43. Everytime I try to open his online document that he shared with me I have a alert message saying that I should update my XD to open this file. The probleme is that i don't have any update on my adobe CC. I already try to unistall ... Can someone help me ?Specs :Intel(R) Core(TM) i5-10600 CPU @ 3.30GHz 3.31 GHzRAM 16,0 GoWindows 10 Pro 19043.1237GTX 1660
 
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Harshika Verma · Answer

Hi Loi,

We are sorry for the trouble you are facing while updating XD. We would request you to please try the steps suggested in this article: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

If it doesn't help, please get in touch with us directly using our contact us page and initiate a chat with our support team which can remote into your system and help you further.

Thanks,

Harshika

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