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VJDEVA
VJDEVA
Participant
Aug 20, 2020 2:51 PM UTC
Answered

Unable to update XD to the latest version.

Adobe XD not update and take so much respnonse time to up the application.

 

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Harshika Verma
Harshika VermaCorrect answer
Community Manager
Aug 20, 2020 3:01 PM UTC

Hi Vijay,

 

Sorry to hear you are facing trouble updating XD. I would request you to please try few steps like-

 

  • Sign out of XD and Creative Cloud app
  • Restart the machine
  • Sign back in both XD and CC
  • Try updating the XD app again from Creative Cloud desktop.
  • Make sure you don't have any pending system updates.

 

Let us know if that helps.

 

Thanks,

Harshika

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1 reply

Harshika Verma
Community Manager
Harshika VermaCommunity ManagerCorrect answer
Community Manager
Aug 20, 2020 3:01 PM UTC

Hi Vijay,

 

Sorry to hear you are facing trouble updating XD. I would request you to please try few steps like-

 

  • Sign out of XD and Creative Cloud app
  • Restart the machine
  • Sign back in both XD and CC
  • Try updating the XD app again from Creative Cloud desktop.
  • Make sure you don't have any pending system updates.

 

Let us know if that helps.

 

Thanks,

Harshika

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