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arvindsathe
Participant
June 21, 2021
Question

Unable to update XD to XD 41 version.

  • June 21, 2021
  • 1 reply
  • 321 views

My team and I are unable to open a file provided by our client in the latest version.

Our Creative Cloud application shows the Adobe XD version as 40.1.22.

 

 

Need a resolution to this issue.

 

Thanks,

Arvind

    This topic has been closed for replies.

    1 reply

    Participant
    June 21, 2021

    Hi Arvind,

    Sorry to hear about the trouble you are facing to update XD. The latest version of XD is 41.0.12.11.The client has shared the document from version 41.0.12.11 as a result of which you are unable to open the document.

    Please try the steps shared here https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html and https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

    Please revert back if the steps mentioned in the document does not resolve your issue.

     

    Regards,

    Raksha.