Unable to Use Features

Forum|Forum|5 years ago
October 29, 2020
3 replies
771 views

After the recent update I am unable to use premium features of XD i.e., Creating Links, Enabling CoEditing. My plan is Corporate plan. Can any one please help with this issue. I am not sure if the liscense plan issue.

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Correct answer Rishabh_Tiwari

Hi there,

Thanks for reaching out. Please ensure that you are signed in with the email address to which the license has been assigned. If you have an enterprise account, please log a support case. For information on how to do that, please refer to this article: https://helpx.adobe.com/in/enterprise/admin-guide.html/in/enterprise/using/support-for-enterprise.ug.html

Regards

Rishabh

D

DAVICRA

Participant

I get an error message in reation to installation issues

Rishabh_TiwariCorrect answer

Legend

Hi there,

Thanks for reaching out. Please ensure that you are signed in with the email address to which the license has been assigned. If you have an enterprise account, please log a support case. For information on how to do that, please refer to this article: https://helpx.adobe.com/in/enterprise/admin-guide.html/in/enterprise/using/support-for-enterprise.ug.html

Regards

Rishabh

T

TCSPwCEngagementAuthor

Participant

I am using my email account only and the corporate liscense is mapped with my company email address that I am signing in with. Unfortunately I do not have Admin Console access to create a ticket.

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