Unable to view and save changes while co-editing, getting error

Hi,

I've been having issues saving and viewing new changes on a co-edited Adobe XD file. I recently got a document error that says: "There was a problem while trying to handle changes from another device. Save as a new document to keep your work."

When viewing the file on my phone, it shows the new changes. I've restarted my laptop and reinstalled Adobe XD but was unable to solve the issue. I'm able to see there are changes at specific times when I pulldown the menu and view the new changes in a new window, but I'm unsure what I should do to resolve this issue. Please help.

Thanks!

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