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RIGHTCOM5EFE
Participant
Jun 28, 2022 3:44 PM UTC
Question

Unable to view or create new links in XD

Good day,
my XD the account is having serious issues, i can update my xd files links, but I cant view it and also cant create a new link.
 
my clients are calling me because all the links are not opening.
 
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4 replies

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
Jun 28, 2022 4:29 PM UTC

Hi @RIGHTCOM5EFE,

 

We are sorry for the delayed response. Could you please try on a different browser or with different internet connection and let us know if that helps? If possible, please share the link with us so that we can check at our end.

 

We will try our best to help.

 

Thanks,

Harshika

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RIGHTCOM5EFEAuthor
Participant
Jun 29, 2022 5:07 AM UTC

i tried it,. it didnt work.

 

this  is some of the links

 

https://xd.adobe.com/view/539b3b9c-5a45-4882-b3ec-7e1ff58e841c-06c8/#access_token=eyJhbGciOiJSUzI1NiIsIng1dSI6Imltc19uYTEta2V5LWF0LTEuY2VyIiwia2lkIjoiaW1zX25hMS1rZXktYXQtMSIsIml0dCI6ImF0In0.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.SBULMhUXGvPWKMjUSDMrex25iDPgqE9K6CSJ13XiwoR0q7TI6pv1alOsNMXdwDDJFgQDAe6bCVtGl-oFllTbTIcSFy34lIAMhpjkOu_9MVDHixQXZrnsKUB7CBaU9K7empnBOdv5SM7PfYtaXoBwTFV269jGfwF4_k36aKVRhq2B2zduRQomM07kX7E_JbPkgi0SNJ_BScIYZlDY0OHOJMszTDq7AOBfbFq96Xm6ohDKOtU-b0J9Ewmoe8W8bAZdUyhjfmxGa0ggyNQAO5CFj7rPk-Fywhnu_A_ndOJK2TmVdzyNmPe42dpQxe-CuJzr7QfaoxEpY50YIe4ZqVg4Dg&token_type=bearer&expires_in=86399996

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RIGHTCOM5EFEAuthor
Participant
Jun 29, 2022 5:30 AM UTC

all my public links are inactive. one of the customer agent I called said it has to do with my account.

 

my adobe email is

sylvester@rightcom.com

 

this issues has been for more than 3 days.

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