Unable to view or create new links in XD

Forum|Forum|4 years ago
June 28, 2022
4 replies
601 views

Good day,

my XD the account is having serious issues, i can update my xd files links, but I cant view it and also cant create a new link.

my clients are calling me because all the links are not opening.

Product performance

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Harshika Verma

Community Manager

Hi @RIGHTCOM5EFE,

We are sorry for the delayed response. Could you please try on a different browser or with different internet connection and let us know if that helps? If possible, please share the link with us so that we can check at our end.

We will try our best to help.

Thanks,

Harshika

R

RIGHTCOM5EFEAuthor

Participant

i tried it,. it didnt work.

this is some of the links

https://xd.adobe.com/view/539b3b9c-5a45-4882-b3ec-7e1ff58e841c-06c8/#access_token=eyJhbGciOiJSUzI1NiIsIng1dSI6Imltc19uYTEta2V5LWF0LTEuY2VyIiwia2lkIjoiaW1zX25hMS1rZXktYXQtMSIsIml0dCI6ImF0In0.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.SBULMhUXGvPWKMjUSDMrex25iDPgqE9K6CSJ13XiwoR0q7TI6pv1alOsNMXdwDDJFgQDAe6bCVtGl-oFllTbTIcSFy34lIAMhpjkOu_9MVDHixQXZrnsKUB7CBaU9K7empnBOdv5SM7PfYtaXoBwTFV269jGfwF4_k36aKVRhq2B2zduRQomM07kX7E_JbPkgi0SNJ_BScIYZlDY0OHOJMszTDq7AOBfbFq96Xm6ohDKOtU-b0J9Ewmoe8W8bAZdUyhjfmxGa0ggyNQAO5CFj7rPk-Fywhnu_A_ndOJK2TmVdzyNmPe42dpQxe-CuJzr7QfaoxEpY50YIe4ZqVg4Dg&token_type=bearer&expires_in=86399996

R

RIGHTCOM5EFEAuthor

Participant

all my public links are inactive. one of the customer agent I called said it has to do with my account.

my adobe email is

sylvester@rightcom.com

this issues has been for more than 3 days.

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