Skip to main content
I
Isaac5E4A
Participant
February 29, 2024
Question

Unable to view some images/assets in shared link

  • February 29, 2024
  • 1 reply
  • 611 views

 Once I update/create a link, some images disappear. I've tried re-exporting the images into different formats, deleting original and placing new image in, copy & pasting it in, deleting the app and reinstalling. This is happening across different boards on different projects too. Please help!

    This topic has been closed for replies.

    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    February 29, 2024

    Hi Isaac,

     

    Sorry to hear about the trouble. Please confirm the version of XD & OS. Have you tested this on different browsers? Please share a sample file for testing. We'll try our best to assist you.

     

    Thanks

    Rishabh

    I
    Isaac5E4AAuthor
    Participant
    March 5, 2024

    Hi there, 

     

    Here is an example here, main header image and image in second section is missing:

    https://xd.adobe.com/view/5b36d679-0253-4375-95e2-f48ea90dfaa4-0e65/

     

    version 57.1.12 with no updates required accoridng to my dashboard. 

     

    Tried on safari and chrome - no luck. 

     

    Screenshot of what it should look like attached. 

     

    Thank you

    I
    Isaac5E4AAuthor
    Participant
    March 5, 2024

    Further to this: I needed to get this project off to client so everytime I updated the link, the photos would appear. i just kept clicking update link until all photos were showing.. but here's a screenshot of what it looks like with missing photo

     

    Thanks

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices