Unable to view some images/assets in shared link

5 replies
631 views
Translate

Once I update/create a link, some images disappear. I've tried re-exporting the images into different formats, deleting original and placing new image in, copy & pasting it in, deleting the app and reinstalling. This is happening across different boards on different projects too. Please help!

This topic is closed to new replies. Start a new post to keep the conversation going.

Rishabh_Tiwari

Legend

Hi Isaac,

Sorry to hear about the trouble. Please confirm the version of XD & OS. Have you tested this on different browsers? Please share a sample file for testing. We'll try our best to assist you.

Thanks

Rishabh

Translate

I

Isaac5E4AAuthor

Participant

Hi there,

Here is an example here, main header image and image in second section is missing:

https://xd.adobe.com/view/5b36d679-0253-4375-95e2-f48ea90dfaa4-0e65/

version 57.1.12 with no updates required accoridng to my dashboard.

Tried on safari and chrome - no luck.

Screenshot of what it should look like attached.

Thank you

Translate

I

Isaac5E4AAuthor

Participant

Further to this: I needed to get this project off to client so everytime I updated the link, the photos would appear. i just kept clicking update link until all photos were showing.. but here's a screenshot of what it looks like with missing photo

Thanks

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.