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uxama
Participant
January 23, 2022
Answered

Unable to work on XD file it freezes on "Connecting"

Hello guys

I need some help. Please tell me how to solve the problem of "connecting" in Adobe XD.

 

 

<Title renamed by moderator>

AkinGn
AkinGnCorrect answer
Community Expert
January 23, 2022

Hi @uxama, thinking about the steps I'd take, first I'd restart the app and if it still doesn't work, I'd logout and log back in to Adobe CC, and would also try to restart the computer. Hope this helps. 

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9 replies

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
January 24, 2022

Hi uxama,

 

We would like to follow up on your issue. Are you able to resolve the issue by following our expert advice? Please feel free to update the discussion if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

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    Stuart23004803ltl2
    Participant
    August 29, 2022

    You "expert advise" is the equivalent of asking us if we've "tried turning it off and on again." It's worthless.

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      AkinGn
      Community Expert
      AkinGnCommunity ExpertCorrect answer
      Community Expert
      January 23, 2022

      Hi @uxama, thinking about the steps I'd take, first I'd restart the app and if it still doesn't work, I'd logout and log back in to Adobe CC, and would also try to restart the computer. Hope this helps. 

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        Stuart23004803ltl2
        Participant
        August 29, 2022

        I've been having the same issues for a week. None of your suggestions help. 

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        AkinGn
        Community Expert
        AkinGnCommunity Expert
        Community Expert
        August 29, 2022

        It can be hard for us to predict every possible system configuration/connection issues and what might cause some problems but we're trying our best, even if it's suggesting restarting app, computer, logging out and back in to the CC account and uninstalling/reinstalling the CC app (not only XD, but also Creative Cloud app, most of them worked for the problems many people had so far) As I see it, another way is downloading the cloud file and opening it locally and then creating a new cloud file, if you haven't tried that, I suggest to do so, and update us here, even if it doesn't work maybe some other expert might offer another solution. If you also haven't checked the suggestions at this page to make sure you haven't missed any of them: https://helpx.adobe.com/xd/kb/fix-issues-with-xd-cloud-documents.ug.html#unable-to-create-open-cloud-docs I also suggest to do so, have a great day 🙂

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