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Hetal D
Participant
Mar 2, 2022 8:09 AM UTC
Question

Unable to XD prototype link on mobile browsers.

XD prototype links are not opening on mobile devices. Need to present to the client but the links are not opening up on Safari / Chrome browsers on mobile. Not sure what the issue is.  Need to help to resolve it. 

 

~ Hetal

<Title renamed by moderator>

 

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5 replies

Rishabh_Tiwari
Rishabh_Tiwari
Legend
Mar 2, 2022 2:00 PM UTC

Hi @Hetal D ,

 

Sorry to hear about the trouble. Please share a few more details like:

 

  1. The version of XD and OS.
  2. Is the link working on desktop browser?
  3. Is this happening with a specific file or multiple files?
  4. Will it be possible for you to share the link with us? If yes, you can either share here publicly or you can send it through DM by clicking on my name.

 

Regards

Rishabh

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Hetal DAuthor
Participant
Mar 2, 2022 2:24 PM UTC

1. XD - using creative cloud so its up to date

2. Link is working on desktop browsers - not working on mobile. 

3. Multiple files / links not working. Updated the links, reduced prototyping but still not opening on mobile. 

4. Yes will share it separately as DM. 

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Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
Mar 2, 2022 5:13 PM UTC

Hi @Hetal D,

 

Thanks for sharing the information. Would you mind trying the steps suggested in this article and let us know if that helps?

 

We will try our best to help.

 

Thanks,

Harshika

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