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erico98524548Correct answer
Participant
October 20, 2016

Vic,

I was unable to use either function regardless what action was taken.  ie. after I drew a rectangle: the undo function was still disabled.  An old fashioned reboot this morning has seem to resolve my issue.

Thanks for your quick response.  

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31 replies

mustLearnMore
mustLearnMore
Participating Frequently
March 4, 2021

This issue comes about after adjusting the opacity slider on an element in the fill or stroke pop-up. The only solution is to restart the app, which is a very common necessity. Adobe have been aware of this for  YEARS, and still haven't fixed the issue.

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    Joanna5CF8
    Participant
    March 31, 2021

    Adobe XD has become completely useless to me, and I cannot rely on it anymore. The bug that has existed for FOUR years still hasn't been fixed. UNDO and REDO functions -> inactive; restarting/ rebooting doesn't help. I do not recommend Adobe XD unless you want to waste your time (like me at the moment)

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      stefanf95757781
      stefanf95757781
      Known Participant
      February 5, 2021

      Same problem...after a while Undo Ctrl+Z does not work anymore.
      I don't need to reboot the whole system but only Restart Adobe XD. Just installed the lastest update but the problem is still there.

      Maybe this is related: also I cannot change/edit Adobe XD guideline positions once they are created.

      Both problems I have for the first time since I stared using Adobe XD in early 2020.

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      stefanf95757781
      stefanf95757781
      Known Participant
      February 5, 2021

      (update: my guidelines were locked with ctrl+shift+.)

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      Macadamus
      Macadamus
      Participant
      January 29, 2021

      Still a very common issue even after all these latest updates. It is becoming so annoying that it is almost not workable anymore. Having to reboot every 10 mins to get CTRL-Z working again. Having this issue for more than 2 years, really thinking of leaving Adobe alltogether for this. Adobe has to take this bug serious and FIX IT! or loose loyal customers.

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        Anna Cushing
        Participant
        December 18, 2020

        Still seeing this issue on multiple XD files, cannot seem to figure out what triggers it. 

         

        XD version 34.4.12.3, creative cloud sync 4.3.71.1

        MacOS Catalina 10.15.7

         

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          Jcudani
          Participant
          December 24, 2020

          Same here still getting this bug and my XD is up to date

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            Nathan0D4D
            Participant
            September 21, 2020

            This was posted in 2016 and is STILL an issue. Why has this not been fixed Adobe? Restarted the software and it's working now. How does it take so many years to fix something that's so broken? I just lost 4 hours of work and unlike in the past, I can switch to Figma.

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              fabriciogoes
              Participant
              November 29, 2020

              Having the same issue here. My MacOS is Big Sur and I've updated the XD to the latest version. Finally switching to Figma now.

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                Elislater
                Participant
                April 17, 2020

                I am STILL seeing this bug in adobe acrobat. Undo and Redo not working. No way to fix it. 

                How is a 4 year old bug still causing havoc like this to acrobat users worldwide? 

                PLEASE fix this problem.

                 

                Additionally, the 'Add note to replace text' tool is automatically set to 'locked' which means I have to go into the comment preferences and unlock it before I can delete it. 

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                  sandrag007
                  Participating Frequently
                  August 7, 2019

                  Hello,

                  I'm facing the same issue right now, and it happened suddenly!
                  I restarted my Mac several times, and restarted Adobe XD too and it is still not doing Copy/Paste or Undo/Redo.

                  Could anybody help please? I'm not being able to work anymore!

                  Thanks

                  Sandra

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                    Harshika Verma
                    Community Manager
                    Harshika VermaCommunity Manager
                    Community Manager
                    August 7, 2019

                    Hi Sandra,

                    We're sorry to hear you're having trouble using Copy/Paste or Undo/Redo in Adobe XD on mac. We'd like to know a few more details like:

                    • Could you please share the OS and XD version of your machine?
                    • Is it happening with all the files or with a specific file?

                    We'd also like to confirm if you've tried the suggestion mentioned by Preran and share the results with us.

                    Thanks,

                    Harshika

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                    sandrag007
                    Participating Frequently
                    August 7, 2019

                    Hello Harshika,

                    My Adobe XD version: 21.2.12.3

                    My MacBook Pro specs:

                    MacOS Mojave 10.14.6

                    MacBook Pro (15-inch, 2016)

                    Processor: 2.7 GHz Intel Core i7

                    Memory: 16 GB 2133 MHz LPDDR3

                    Graphics: Radeon Pro 455 2 GB

                                    Intel HD Graphics 530 1536 MB

                    I tried to un-install XD and re-install the older version, it didnt work; so I re-installed the "21.2.12.3" again, and now the "Copy-paste" is working sometimes on some components but it is still not working some other times and on other components... The "undo/redo" is not working at all.

                    yes, this is happening with all files.

                    Also i noticed now that even the "Save" is not working continuously.

                    yes I tried Preran suggestion and it didn't work.

                    Thanks

                    Sandra

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                    Bradley Adkins
                    Bradley Adkins
                    Participant
                    July 8, 2019

                    I notice that happens when I open a Sketch file in XD. The Undo and Redo option becomes disabled.

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                    Harshika Verma
                    Community Manager
                    Harshika VermaCommunity Manager
                    Community Manager
                    July 8, 2019

                    Hi Brad,

                    Thank you for reaching out with your observation. I'd like to know the few more details like:

                    • The OS and XD version of your machine.
                    • Are you able to copy and paste smoothly?

                    Awaiting your response.

                    Thanks,

                    Harshika

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                    pedroc44540683
                    Participant
                    June 21, 2018

                    ¡Hi!

                    We continue to have this issue. It is not always possible to reboot the system as I run several other programs. I prefer to continue working risking myself to not being able to undo my last changes. It also affect functionality on copy/paste with shortcuts (CTRL+C, CTRL+V). It simply does not paste the item.

                    Running version 9.0.12.19 over Windows 10 Pro 1803.

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                      elijahcarrington
                      Participant
                      June 15, 2018

                      Same issue here: I cannot press the undo or redo buttons.

                      Document is 1.7mb, 44 screens, XD v7.0.12

                      MacBook Pro (Retina, 15-inch, Mid 2014)

                      Processor 2.2 GHz Intel Core i7

                      Memory 16 GB 1600 MHz DDR3

                      Graphics Intel Iris Pro 1536 MB

                      I have a few symbols created that won't update/propagate either. Feels like the file could be corrupt? Creating a new copied file helps for a bit, doing some testing now.

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                        ananthacp
                        Participant
                        July 23, 2018

                        Same problem here. I am unable to do an UNDO or REDO with the latest Adobe XD update. This is not getting resolved with multiple reboots as well and my symbols dont update as well across canvases.

                        I use a Macbook Pro and my Adobe XD CC is 10.0.12.9, Creative Cloud Sync 3.0.3.6

                        Please advice!

                        Thanks,

                        Anantha

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                          sd67410255
                          sd67410255
                          Participant
                          August 22, 2018

                          I'm having the same issue - worked to start with, now it's not feasible. Really frustrating. Such a basic facility that should function correctly.

                          @VickMitnik the friendly assistant who replied to the OP seems to have disappeared... anyone out there with a fix that doesn't involve a reboot?!

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