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etaya54231037
Participant
September 23, 2020
Answered

Undo Suddenly Stops Working & XD crashing

  • September 23, 2020
  • 1 reply
  • 527 views

Hello Team,

Version: 33.1.12

Windows 10 Pro, with Hebrew additional language set

  1. CTRL+Z (Undo) stops working suddenly, only returns after restarting XD.
    May be triggered by the switching of input Language (ctrl+shift)
  2. When pasting Hebrew text that contains a backslash / into a text box, XD repeatedly crashes. Also happens when stripping tags by copy-pasting to notepad, then from notepad to XD.

 

Thanks!

 

{Renamed By MOD}

 

    This topic has been closed for replies.
    Correct answer etaya54231037

    Thank you Rishabh,

    The CTRL+Z issue was resolved by uninstalling / reinstalling XD.

    I have pinned most of the crashing issue to the use of a specific font - Helvetica Neue.

    When I convert the text item to another font and edit it, XD does not crash,

    Will check with multiple files and update.

    The graphics card is updated, and I'm sharing the crash reports.

    Thanks for you help 🙂

    1 reply

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    September 23, 2020

    Hi there,

     

    Sorry to hear about the trouble. Could you please share a few more details like:

     

    1. Does CTRL+Z stops working on a specific file or multiple files?
    2. Is XD Crashing on a specific file or multiple files?
    3. Please ensure that the graphics card driver is up to date as per the manufacturer's website.
    4. Please collect and share systems log: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

     

    Regards

    Rishabh

      E
      etaya54231037AuthorCorrect answer
      Participant
      September 24, 2020

      Thank you Rishabh,

      The CTRL+Z issue was resolved by uninstalling / reinstalling XD.

      I have pinned most of the crashing issue to the use of a specific font - Helvetica Neue.

      When I convert the text item to another font and edit it, XD does not crash,

      Will check with multiple files and update.

      The graphics card is updated, and I'm sharing the crash reports.

      Thanks for you help 🙂

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