Unexpected crashes on Windows 10

Forum|Forum|5 years ago
July 23, 2021
1 reply
470 views

File: AdobeLogs_20210723_062619_155-win.zip

Good Day, the referenced file was uploaded with the log tool Adobe provides.

Unfortunately I am unable to use the AdobeXD application since a security update on Windows 10 it seems.

Any advice?

This topic has been closed for replies.

Rishabh_Tiwari

Legend

Hi there,

We're so sorry to hear about the trouble. Thanks for sharing the logs, we'll check the logs and share the next course of action. Meanwhile, please uninstall XD using the cleaner tool using the https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then re-install XD and let us know if that solves the issue.

Regards

Rishabh

I

izzi_1753Author

Participating Frequently

Unfortunately I have not been able to successfully run XD yet. I followed the instructions -- I suspect it happened after a Windows Security Update.

Harshika Verma

Community Manager

Hi izzi_1753,

Thanks for trying the steps shared. Could you please share the version of XD and the your operating system specifications so that I can go ahead and escalate the issue to the team for further investigation?

I will try my best to help.

Thanks,

Harshika

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