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Alhassan22375829vbya
Participant
Dec 23, 2021 2:19 PM UTC
Question

Update link Error you are disconnected. check your internet connections and try again" what is wrong

I had an error when update link on cloud "you are disconnected. check your internet connections and try again" what is wrong",  Althoug my internet is working fine.

What solud I do?

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    1 reply

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Dec 27, 2021 11:15 AM UTC

    Hi Alhassan22375829vbya,

     

    We are sorry to hear you are having trouble connecting in XD. We would like to know if it's possible for you to connect to a different network apart from the one you're using? If so, then please try connecting and let us know if that helps.

     

    If it doesn't, please let us know if it's happening with all files or with this file. Please share the version of XD and the OS of your machine. 

     

    We will try our best to help.

     

    Thanks,

    Harshika

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