Skip to main content
Inspiring
Sep 24, 2024 3:10 PM UTC
Answered

Update XD (presentation) link doesn't work (anymore)

I can no longer update the (presentation) link of my layout in XD. This has been going on for a few days now.
I have reset my computer several times.
I have logged out (and logged back in) in Adobe Cloud.
I have also copied the entire layout to a new file, makes no difference.
Could the file be too large, 245MB?
XD itself indicates that I am disconnected, but what does that mean...? (it's not that I don't have an internet connection)
Help is needed 🙂

This topic is closed to new replies. Start a new post to keep the conversation going.
gerthaw35480458Correct answer
Inspiring
Sep 26, 2024 4:01 PM UTC

I think the problem is in the photos being too big. I didn't have them before. Until my web builder said leave the photos big, they will be automatically reduced. But the strange thing is, I sent him the design and he could easily make an active link out of it.

 

I just put in new pages 1 by 1 (not the first 4) and it also stops at page 4. It's driving me crazy. I think I'll have someone else make the link for this assignment every time, I can't see any other solution right now.

 

Thanks for your tips, I learned something again 🙂

The last attempt was made. I uninstalled XD from my computer and reinstalled it and now everything is working again. The link refreshes very quickly. Thanks for walking me through this.

8 replies

Spas K.
Community Expert
Community Expert
Sep 26, 2024 1:34 PM UTC

So you cannot create or update links with any file, even a new and empty one? Or is it just with the contents of this file?

Translate
Inspiring
Sep 26, 2024 1:52 PM UTC

Thanks for your response. It's only with this file. With other files it's no problem at all. I sent it to a colleague and he was able to make a link of it. So it's apparently my computer. The problem remains.

Translate
Spas K.
Community Expert
Community Expert
Sep 26, 2024 2:48 PM UTC

Have you tried reinstalling Xd?

So, if you make a new empty file, you can make a link, but if you copy the contents from this file into the new file, you can no logner update the link or make a new one?

 

You can try to copy the content in small increments, and identify which component or element is causing the issue.

Translate