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inka184
Participant
May 8, 2020
Answered

Updates not working

  • May 8, 2020
  • 3 replies
  • 1345 views

For the last 2 or 3 updates I've not been able to use XD.

The latest version doesn't even open, the previous one just crashed everytime I tried to open a file.
I have to go back to version 28.6.12 just to be able to open the program.

I've not changed anything in my settings, use the same computer as before.

Please advise

    This topic has been closed for replies.
    Correct answer italosan

    Have you checked if there are any updates available for your OS?

    3 replies

    P
    petervisser
    Participant
    January 5, 2021

    5.3.1.470 is the latest Cloud 

    P
    petervisser
    Participant
    October 2, 2020

    Everything is up to date 

    italosan
    Community Expert
    italosanCommunity Expert
    Community Expert
    May 8, 2020

    Hi, what are the characteristics of your computer? Have you also tried updating the Creative Cloud app?

    I
    inka184Author
    Participant
    May 9, 2020

     

    Creative cloud is up to date

     

    italosan
    Community Expert
    italosanCommunity ExpertCorrect answer
    Community Expert
    May 10, 2020

    Have you checked if there are any updates available for your OS?

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