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T
trishersons
Participant
August 10, 2020
Question

Voice trigger in prototype won't work

  • August 10, 2020
  • 1 reply
  • 612 views

I'm trying to build a basic prototype to test out the voice capabilities on desktop, and when previewing it, nothing happens when I hold down the spacebar to speak. There's no visual indicator that it's even listening. I've already granted permission for the microphone. I'm running MacOS Mojave 10.14.6 and have the latest XD version. My company has a lot of strict security so I'm also trying to figure out if it is at all effecting this issue.

 

Also, I'd like to say that I've been trying all afternoon to talk to an actual person for help and y'all have managed to make that impossible. Not happy with the customer service at all, esp when our company is paying money out the wazoo for your products. Seems ridiculous.

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      1 reply

      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      August 11, 2020

      Hi there,

       

      We're so sorry to hear about the trouble. Could you please confirm, whether you rebooted the device after adding permissions? If not, please reboot the device and then check again. For more information on Voice Triggers, you can also refer to this link: https://helpx.adobe.com/xd/help/voice-prototypes-in-adobe-xd.html#Prerequisitestousevoicewithinprototypes

       

      Let us know how it goes, we'll try our best to help you with it.

       

      Regards

      Rishabh

      T
      trishersonsAuthor
      Participant
      August 11, 2020

      Hi Rishabh,

       

      I was able to get it working but only after I disconnected from my company's network. It appears it was an issue with security. But my next important question is around sharing the prototype. I'm trying to test it with users who may not have an adobe account. Is there any way for them to test using the voice capabilities without having to login??

      T
      trishersonsAuthor
      Participant
      August 11, 2020

      I'd also like to add that I tried to test the prototype on mobile web and even after logging in, the voice function isn't working...

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