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N
nate-ni
Participant
October 6, 2022
Question

VS Code Extension seems broken

  • October 6, 2022
  • 2 replies
  • 851 views

When trying to use the Adobe XD extension for VS Code I get caught in an authentication loop when trying to import our library from Creative Cloud. This issue is happening to many users and is being reported at: https://marketplace.visualstudio.com/items?itemName=Adobe.xd&ssr=false#qna but there aren't getting a response.

 

 

It seems that this plugin is no longer maintained but there isn't any messaging to communicate that, at least not that I can find. 

 

Is this VS Code extension actively maintained? If so, is this where we should report bugs?

 

Thanks,

 

Nate

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      2 replies

      O
      omar261896137scu
      Participant
      October 18, 2022

      Worst.  I followed all step from support, video example,etc for Import my public library from Adobe Cloud and always get the same message:

      Sorry

      There was an issue trying to import your CC Library,  go back and try again.

       

       

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        October 18, 2022

        Hi @omar261896137scu,

         

        We are sorry for the frustration. We've seen a similar issue reported by a few other users here:-

         

        Please share the below requested info-

         

        • Could you please generate logs, upload them to a shared location such as CC or Dropbox and share the URL with me over a private message? 
        • Could you please share the version of XD and the operating system you're working on?
        • Are you on an Individual, Teams, or Enterprise account?

         

        We have already shared the issue with the team for investigation. However, we would need logs to investigate the issue.

         

        Thanks,

        Harshika

         

        O
        omar261896137scu
        Participant
        October 18, 2022

        Worst.  I followed all step from support, video example,etc for Import my public library from Adobe Cloud and always get the same message:

        Sorry

        There was an issue trying to import your CC Library,  go back and try again.

         

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