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CK0707
Participating Frequently
November 4, 2021
Question

We can’t verify your subscription status.

  • November 4, 2021
  • 1 reply
  • 277 views

As suggested in the adobe support I tried unchecking the Syncronise with an Internet time server. But it did not work. Still getting the same error. 

 

"We can’t verify your subscription status."

 

Any help will be appreciated...

Thanks

    This topic has been closed for replies.

    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    November 5, 2021

    Hi there,

     

    Sorry to hear about the trouble. Have you tried the suggestions shared here ? If yes, please contact us directly using this link so that we can take remote session and help you in the best possible way.

     

    Regards

    Rishabh

    C
    CK0707Author
    Participating Frequently
    November 5, 2021

    Hello Rishabh,

     

    Thanks for your message. I tried to fix the issue with all possible resolution methords but I am still getting the same error. "We can't verify your subscription". 

    I clicked on the link for the help with a remote session but on that page I am not able to find where I can request for a remote session. When I click on the Contact Us button it doen't work.

     

    Can you please help resolve this issue?

     

    Many Thanks...

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