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Allyson5D0C
Participant
May 25, 2023
Question

We can't verify your subscription status

  • May 25, 2023
  • 1 reply
  • 277 views

Hello I need urgent help as I have assignments due in a week!! I am not sure how this happened and how to fix it. Whenever I open Adobe XD it says "we cant verify subscription status. I tried logging in my adobe creative cloud  however it would not load and kept on saying error. I'm also logged out of all other apps such as illustrator and indesign. how do i fix this???

 

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    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    June 13, 2023

    Hi @Allyson5D0C ,

     

    We're so sorry to hear about the trouble and the delayed response. Are you still getting this error? If yes, please try the suggestions shared in this discussion and let us know if this helps or if you need further assistance.

     

    Thanks

    Rishabh

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