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OpenSkyRadio
OpenSkyRadio
Participating Frequently
January 29, 2023
Question

We cannot verify your subscription status.

  • January 29, 2023
  • 1 reply
  • 2476 views

Hello XD Community,

I am posting this message because for a week now I can no longer use XD on my main PC. When I launch XD it says "We can't verify your subscription status." I specify that I am subscribed and that my account works correctly on other PCs. I tried everything but I found no answer to this problem: Disabled my Antivirus (Eset NOD 32), Reinstalled XD and Creative Cloud, checked access to Adobe servers, TLS... Nothing to do I still have this damn message.

The worst thing is that the synchronization works since for barely 1 second I can see all my updated files from my laptop. I also specify that I have access to all the other applications without problem.

Please excuse my English, this is from a translation.
Thank you for understanding.

This topic has been closed for replies.

1 reply

Chaitanya21936374hmkf
Community Manager
Chaitanya21936374hmkfCommunity Manager
Community Manager
January 30, 2023

Hi OpenSkyRadio,
Sorry for the inconvenience, could you please try the following steps:

    OpenSkyRadio
    OpenSkyRadioAuthor
    Participating Frequently
    January 30, 2023

    Hello,
    Thank you for your reply.

    I tried the different steps you mentioned above, however nothing changes even when the account is disconnected on Creative Cloud, XD still gives me the same message. Same when I log in to a free account.

    Regarding the forum page to which you are redirecting me, I had consulted it before publishing my message. So I had followed all the steps but nothing worked, I'm still stuck.

    Have a good day.

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    January 31, 2023

    Hi @OpenSkyRadio ,

     

    Sorry to hear about the trouble. Could you please share the version of the operating system and a screenshot of the About XD info page? Do you use any other Adobe app & is it happening with all the apps?

     

    We're here to help just need more information.

     

    Regards

    Rishabh

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