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Teddi21930710009x
Participant
November 25, 2021
Question

"We were unable to verify your subscription status."

  • November 25, 2021
  • 1 reply
  • 327 views

Hi there, I would like some help with this error, please. It used to work a few months ago, but now everytime I try to open XD it prompts this message saying it wasn't possible to access Adobe's servers and asking to verify my internet connection. Things I've tried:

 

- https://helpx.adobe.com/br/xd/kb/cannot-verify-subscription-xd.html (both solutions, my Web Credentials were empty so did it with Windows Credentials)

- Removing CC and XD completely from my computer with RevoUninstaller and downloading it again

- Tested other networks from different locations and providers

 

Thought about doing a Windows reinstall but would like to avoid that if possible. I don't know how else I can fix this issue and I really need this to work on my computer, so if anyone has any idea of what to do, I'd greatly appreciate the help. Thanks!

    This topic has been closed for replies.

    1 reply

    C
    Community Manager
    Chethan GirishCommunity Manager
    Community Manager
    November 25, 2021

    Hi There,

     

    Thanks for reaching out and sorry to hear that you are getting this error "We can verify your subscription status" .

    We have an on-going discussion on the same Issue here: We can't verify your subscription status​ Would you mind joining that discussion. Also I would request you to try all the troubleshooting steps mentioned in the above thread and let us know if it works.

     

    Please let us know if you need more assistance on this. We'd be happy to help

     

    Thanks,

    Chethan

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