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iincc123
iincc123
Participant
December 2, 2019
Question

Web Browser won't launch from XD, unable to access Help or webkits

  • December 2, 2019
  • 1 reply
  • 983 views

Any links in Adobe XD that should open a web browser won't launch.

Two examples of items I needed to access:

≡ (Menu) >Get UI Kits>Wireframes > nothing happens

≡ (Menu) >Help>XD Help> nothing happens

Everything that I can find in the application that links out to a web browser is not working. Any ideas?

 

Windows 10

Default Browser is Chrome

XD version 24.4.22

The problem existed prior to updating to 24.4.22 (I thought updating would solve the problem but it did not.)

 

 

This topic has been closed for replies.

1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
December 2, 2019

Hi there,

 

We are sorry to hear you are facing trouble launching web browser from Adobe XD. We would request you to please try sign out of Creative Cloud and Adobe XD app and sign back in. We would also request you please do a restart before sign in.

 

Let us know if that helps. 

 

Thanks,

Harshika

    K
    Kiran Moghul
    Participant
    November 2, 2021

    Hello there! I tried this method but I still can't open the my UI kit links. Which means my browsers don't work with XD. I also tried changing my default browsers, Opera and Chrome both show error page after loading for long time. 

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